Terms & Conditions

  1. Principal Terms & Conditions

    1. By placing an order with The Resume Center ("we/us/our"), you, the Client ("you/your"), agree to accept our Terms and Conditions.
    2. We reserve the right to change these Terms & Conditions at any time and without notice, and your continued use of our services following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use regularly for changes. If you do not agree with any change to the Terms & Conditions of Use you must immediately stop using our services.
    3. Furthermore, your access to and use of The Resume Center and other web sites owned by us (the/our "web sites") are subject exclusively and strictly to our Terms and Conditions.
    4. No contract subsists until we accept your order. We may choose not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to a contract being entered into and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services or changing any prices.
    5. We retain the right to revoke your right to continued use of our services at our discretion.
    6. Your statutory rights are not affected by any of our terms, conditions or policies.

  2. Turnaround Times

    1. The following clauses relate purely to our Resume writing service and are obviously not applicable to our interview coaching service.
    2. We can only commence work on an order once we have received your details. Once you have paid for your order you will have the option to upload an existing Resume or complete a details form. Our turnaround times are timed from the point at which we receive the information which your writer requires to complete your Resume.
    3. Once you have ordered, you will have your first draft within 2-3 working days except during periods of high demand where this might take a day or so longer. We can not be held liable for any losses incurred as a result of failure to meet these timescales.
    4. Exceptions to this are the optional express delivery services, detailed as follows.
    5. 24-Hour Delivery

      First draft ready within 24 hours of client details being completed.
    6. 6-Hour Delivery

      First draft ready within 6 hours of client details being completed.
    7. Failure by us to meet the timescales of either express service will entitle you to a refund of the appropriate premium paid. We can not be held liable for any further losses incurred as a result of failure to meet these timescales.

  3. Payments, Refunds and Taxes

    1. Payment is required in full with all orders. Your credit/debit card or PayPal account will be debited on acceptance of your order so as to ensure that sufficient funds/credit are/is available in the account.
    2. All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.
    3. Should a suspected error be made in billing your credit/debit card, our policy is to provide a full and immediate refund, pending further investigation by the management.
    4. All of our prices are always fully inclusive of all global consumption and sales taxes (VAT, GST, etc.) that we may be legally obliged to apply to our customers depending on their individual physical location.

  4. Deliveries

    1. With the exception of books, completed orders are only dispatched upon written acceptance of the draft(s) sent.
    2. Please allow 7 working days from the date of dispatch for any package to arrive.
    3. If this time elapses and the package has still not arrived, you should contact your local sorting or post office to verify that the package is not being held for you. If your post office confirms that no packages are being held, we will consider the package to be 'lost in the post' and you must contact us to arrange for a replacement before a total of 40 days have elapsed since the initial dispatch. We will not send a replacement unless you have checked with your local sorting or post office first.
    4. We cannot accept any liability for late deliveries.
    5. We cannot accept liability for any importation taxes, sales taxes or charges that may be levied by local authorities at delivery destinations.
    6. In the exceedingly unlikely event that we are unable to deliver goods within 30 days, we will notify you immediately and, either arrange a different timescale for delivery or accept your cancellation of the item(s) in question.

  5. Cancellation & Returns Policy

    1. This section applies only to goods which are not 'made to the consumer's specifications or clearly personalised' and does not apply to services. We deem USB Memory Sticks to be both 'made to the consumer's specifications' and 'clearly personalised'. However, you may still return faulty USB Memory Sticks for replacement, not refund, but you will be deemed to accept USB Memory Sticks if you retain them beyond a period of 28 days without telling us that you wish to reject them. We consider this to be a reasonable time within which to fully examine USB Memory Sticks and this does not affect our additional statutory rights to deem USB Memory Sticks to be accepted if we are informed that they are accepted or if you carry out an act inconsistent with your ownership of the USB Memory Sticks.
    2. You should be aware that once goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you.
    3. Returning a defective/erroneous item

      You can always return an item to us because of an error on our part or because it is defective. Simply send it back to us, carefully and securely wrapped (preferably in the packaging it arrived in), giving your full delivery name and address and a contact phone number, specifying the reason for the return and, in the case of a defective product, please also provide a full description of the defect. As soon as we receive your return, we will refund the relevant part of the purchase price for that item as well as delivery charges incurred.
    4. Cancelling an item

      To cancel your contract, please notify us in writing within this timescale. We will refund the relevant part of the purchase price within 30 days of your cancellation and our terms of contract provide that the item(s) must subsequently be returned. Please package the item(s) securely and send it to us so that we receive it within 14 working days of the date that the item was delivered to you.

      For your protection, we recommend that you use a recorded delivery service and never use 'return to sender'. We will not accept liability for damage or loss caused by the carrier while items are in return transit.

      Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is defective.

      If we do not receive the item back from you with all requested details, we may arrange for collection of the item from your residence/premises at your cost.

  6. Complaints

    1. We endeavour to respond to all correspondence, including complaints, within a maximum of 24 hours from receipt. All complaints must be made in writing; our telephone staff are not authorised to handle such matters.
    2. Should a complaint not be resolved to a client's satisfaction, we welcome arbitration from a respected and mutually agreed independent third party.

  7. Cancellation & Returns Policy

    1. Resume Writing

      We do not undertake to include non-text elements, e.g. graphics (logos, photographs, etc.) within our Resumes, with the exception of simple lines and boxes, nor do we undertake to make use of colour.
    2. Delivery Format

      Files provided on USB Memory Sticks are in Microsoft Word for Windows format. We can not be held liable for incompatibility issues with a user's individual computer set-up although we do undertake to assist as best we are able in resolving any such issues and will provide alternative, more suitable formats if we are able to do so. However, it should be noted that IT support is out of our field of expertise and if we are unable to agree upon a resolution then the user will need to seek appropriate professional IT support at their expense. With regard to potentially faulty USB Memory Sticks the terms and conditions detailed above (under 'Cancellation & Returns Policy') will apply.
    3. Resumes Distribution Service

      Our undertaking is to distribute a client's Resume to recruitment agencies and employers to whom it may be of interest. We can not, however, guarantee any subsequent response since this depends on factors beyond our control. Furthermore, for a variety of commercial reasons, we do not disclose details of our database of employers and agencies.
    4. Completion of Job Application Form

      It should be noted that we do not undertake to actually hand-write onto an original application form, nor do we undertake to print directly onto an original application form. This service covers the preparation of a report advising the client what should be written and where. Naturally, no liability can be accepted for a subsequent failure on the part of the client to be awarded the job in question.
    5. Email Dispatch

      The above-mentioned terms and conditions relating to file formats (under 'CDs') also apply to files transmitted by email. It should further be noted that we cannot accept any liability for late delivery of emails or for the failure of emails to arrive since the delivery of emails depends on too many external factors beyond our control.

  8. Web Site Use

    1. You warrant that you will use our web sites only in accordance with these Terms & Conditions and only for lawful purposes and in a lawful manner.
    2. You warrant that all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.
    3. We reserve the right to change or remove (temporarily or permanently) a web site (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal.
    4. Our web sites are provided to you on an 'as is' and 'as available' basis without any warranty being given in relation to the web sites including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.
    5. We make no warranty that the web sites will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.
    6. We will not be responsible or liable to you for any loss of material uploaded or transmitted through our web sites.
    7. All emails and any attachment(s) is/are confidential. If an email is received by a party who is not the intended recipient they are requested to notify us immediately, delete it from their system and refrain from copying or using it for any purpose or disclosing its contents in any other way.
    8. We are not responsible for the content of emails which may or may not contain personal views. Anything said or contained within an email does not necessarily reflect our views and opinions unless specifically stated.
    9. Internet communications are not secure and may be intercepted.
    10. All emails are checked for all known viruses by Symantec Corporation software which is updated at least daily and no further liability can be accepted.
    11. All links on our web sites to third party web sites are provided purely as an information source and we do not endorse, approve, certify or control links to or information provided by other individuals, institutions or organisations, and do not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at external Internet addresses, nor are we are responsible for the terms, conditions, policies or security of these web sites.

  9. Intellectual Property

    1. You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material on our web sites, site design, structure and graphics and all software and source codes connected with our web sites shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.
    2. You acknowledge and agree that the material contained within our web sites is made available for your personal non-commercial use only. You may only access, view, copy and/or print pages from our web sites for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within our web sites is strictly prohibited.

  10. Pay-per-Referral Client Referral Program

    1. Selected clients may be offered the opportunity to participate in our pay-per-referral client referral program. This section of our terms and conditions outlines the precise terms and conditions relating to this program and should be read in conjunction with our other terms and conditions.
    2. Under our pay-per-referral client referral program we undertake to make payments to existing clients ("the referring client") in return for their involvement in introducing new clients ("the introduced client") to us.
    3. Payments will be made by PayPal only, payable to the referring client only, and will be made within a maximum of one month following the month in which the introduced client placed their order. It should be noted that no payment will be made in cases where the introduced client has taken advantage of our money-back guarantee program.
    4. Entitlement to payment is also dependent upon the introduced client having accessed our website via the precise URL link provided by us to the referring client and the introduced client having Cookies enabled/unblocked and the introduced client having subsequently either requested an information pack be sent to them and/or having placed their order directly online. This is necessary for us to confirm the identity of the referring client and verify their entitlement to payment.
    5. Payments will not be made in any other cases.
    6. There is no specific time limit on the program but we do reserve the right to withdraw the program without notice and to withdraw clients from the program at our discretion.
    7. The amount of each individual payment will initially be as notified within the email sent to the referring client advising them of their entitlement to participate in the program but we reserve the right to vary this amount without notice.
    8. There is no limit to the number of payments the referring client may receive.
    9. In the case of any disputes relating to the program, the management's decision is final.

  11. The Resume Center Affiliate Program

    1. Summary

      Payment is made at the end of the month following the month of purchase. For example, if a sale is made on 1st September then commission payments will be made at the end of October. The commission payment will be a consolidation of commission payable on all sales achieved in the calendar month to which it relates (i.e. in the above example, September, from 1st September to 30th September inclusive). Commission below the minimum payment threshold will be carried over to future months and will be paid once the outstanding amount passes the minimum payment threshold.

      Payment can be made by PayPal or by direct transfer to your bank account.

      We reserve the right to amend the Affiliate Program, including the commission rates available to affiliates at any time. This summary is subject to the detailed terms and conditions below.

    2. Your Account

      1. Affiliates must at all times keep their login information secure, and not reveal it to any other party. Failure to do so will mean that the affiliate will be responsible for all transactions on his or her account. We will act on any information or instructions, which we reasonably believe has come from affiliates, and will not be liable to affiliates in doing so.
      2. Affiliates must provide accurate and complete information when signing up, and keep us informed of any changes.
      3. We may close your account without notice if no sales are registered in your account for 180 days. In such an event any accrued revenue will be treated as forfeited, and will be retained by us.
    3. Prohibited Sites

      1. Affiliates may not earn revenue from us, or use any banners, buttons, text links provided by us on any prohibited site. Prohibited sites are those sites defined by The Resume Center as containing objectionable material (even where a disclaimer is present). The Affiliate is responsible for ensuring their site does not contain any objectionable material. If in doubt the Affiliate must obtain written consent from us. The welcome email does NOT count as valid acceptance.
      2. The Resume Center's decision is final in respect of the above.
    4. Qualifying Conditions for Payment

      1. Affiliates are paid at the end of the month following the month of purchase.
      2. All payments are sent out by the last working day of the month.
      3. Payment will be made by PayPal or by direct transfer to a bank account.
      4. Payments are subject to a minimum payment threshold which may vary from time to time.
      5. Commission is still payable on any orders for which we are subsequently required to process a refund under our money-back guarantee. Only a tiny percentage of clients request their money back and, when they do, we see that as our responsibility, not the responsibility of our affiliate partners.
    5. Other Terms & Conditions

      1. We operate a strict no spam policy. Affiliates may not use any form of spam, defined at the sole discretion of The Resume Center, to earn revenues. Use of spam will result in termination of the affiliate's account, without payment of any outstanding revenue.
      2. Affiliates shall immediately indemnify us against all proceedings, fees, expenses, payments, liabilities, injury, costs and damages, however they arise.
      3. We may change the terms and conditions of this contract at any time, on the proviso that the change is notified on this website. Changes take effect three days from the date and time of notification.
      4. These terms and conditions shall commence on the date the application form is submitted and our contract may be terminated by either party at any time with immediate effect. Upon termination of the contract, affiliates shall immediately remove all links from their sites and affiliates shall not be entitled to receive any commission on any referrals made after the termination date. If an affiliate terminates this contract for any reason, no payment for outstanding commission will be made.
      5. Affiliates must keep amounts earned from us fully confidential and not disclose them to any third party whatsoever.
      6. Affiliate queries will only be dealt with in writing. Any email reply you receive is without prejudice to these terms and conditions unless you are specifically told the terms and conditions do not apply.
    6. Event of Sale Or Voluntary Termination

      Should The Resume Center decide to sell and/or transfer its website(s) to a third party, or terminate the service for any reason whatsoever, all affiliates who at the time have earned a minimum payout greater than the minimum payment threshold will be paid out automatically. All other revenues will be forfeited, and no claims may be made for this revenue.
    7. No Liability or Warranty

      Disclaimer of Warranties. We specifically disclaim all implied warranties, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement of the system or services provided. No responsibility will be taken for loss of service or data for any reason, due to but not limited to server failures, hacking, fire, flood, acts of God, theft, whether or not The Resume Center or its staff were responsible. No compensation will be given for such incidents. Affiliates must keep regular backups of all data.
    8. Miscellaneous

      1. It is a requirement that all affiliates use the precise link code with which they have been provided.
      2. We recognise that the Cookie-based technology we use is not capable of tracking 100% of potential sales. However, this has been taken into account in determining the commission percentage payable and no claims will be entertained in this respect as a result.
      3. We use 90-day cookies and adhere to the common policy of ‘last cookie wins’.

  12. Disclaimer

    1. Limitation Of Liability

      Our liability is limited for losses that were not foreseeable to both parties when any contract was made, for losses that were not caused by any breach on our part and for business losses and/or losses to non-consumers. It is limited for loss of data, loss of profits, cost of cover, or other special, incidental, consequential, indirect or punitive damages however caused and regardless of theory of liability. This limitation will apply even if we have been advised of, or are aware of, the possibility of such damages.

      Furthermore, nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.

    2. Indemnity

      You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, reasonable losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of our services and our web sites.
    3. Severance

      Each provision of these Terms & Conditions shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part. This is subject only to the provision that where a particular term(s) is/are declared legally void, the contract will only continue to bind the parties if it is capable of continuing in existence without the void term(s).

    For the avoidance of any doubt, we would reiterate that your statutory rights are not affected by any of our terms, conditions or policies.